Below is a list of issues you may face when using the BP device and/or the TMB App. Most of these can be resolved by simply turning the device and the App off and on again.
Please note that all the devices have been tested before leaving TMB facilities with batteries included and the date and time set. A comprehensive user manual for the device can be found inside its case. A sticker on the device itself has a phone number for contacting our technical support team should you need further assistance.
The TMB team is always available for addressing any other concerns.
Detailed information of all other offerings from TrackMyBeat is available on the website: www.trackmybeat.com.Frequently Asked Questions – Pedometer
Why is the distance shown on the device different from distance shown on the dashboard? You have to set your actual stride length and actual weight in the device. Please refer to user guide provided in the box, or use http://www.getactive.in/userguide.html
Can I use the GetActive device when I am swimming?
No, the device is NOT waterproof or water resistant.
Can GetActive give accurate calories burnt when I am at the gym?
It provides the approximate calories burnt based on PHYSICAL MOTION. It cannot measure your heart rate; hence actual work done by your heart is not measured.
When I am driving car or on a motorbike, I see that the reading on my GetActive device is increasing. Why?
When you are driving car or riding a motorbike, due to continuous motion of your leg (gear shift) and bumps on road, you may find increase of 150 to 250 steps in your overall reading, depending on the distance you travel in a day. This cannot be avoided, as motion detector senses this on continuous basis. If we try to filter this as noise, it may give erroneous reading on actual motion. In a target of 8,000 to 10,000 steps, this is a small number.
Can I switch off the device?
You cannot switch-off the device. It goes on sleep mode automatically, when motion is not sensed for a particular duration.
How accurate is the GetActive device in terms of motion sensing?
GetActive device is 95% accurate. So in a 10,000 steps count in a day, it may be counting either 9,500 or 10,500. As the objective here is to help increase the physical activity, by giving you the sense of where you are currently, this 5% error is irrelevant. We are not looking at diagnostically accurate count. Nor we have designed this device to measure distance in a highly competitive scenario.
Do you recommend any particular position on the body to keep this device?
No. Unlike the mechanical pedometers, which are required to be kept near pelvic bone to sense the pelvic bone movement, 3D digital accelerometer can be kept anywhere in your body . You may hang it on your neck, through a necklace, keep in your pocket of trouser/shirt or tuck it on your waist through a clip.
While cycling, can we get the exact distance we are riding?
No, pedometer only measures your physical movement, not the distance travelled through cycling. Hence, it will measure your physical movement during cycling and convert that into steps. During cycling, it is recommended to attach your GetActive device in the lower portion of your body, preferably lower leg.
Is it advisable to keep this device all day or just while doing a workout?
GetActive device measures your physical activity all through the day. Hence, it is recommended that you wear this throughout the day. In that way, it allows you to see your activity levels during the day, and then take action to meet your goal.
Are there any electromagnetic rays or radiation from this device, which may hamper the functioning of pace maker or any other medical implants?
No, GetActive device emits no radiation or electromagnetic rays. Hence, it is safe to wear, even when you have medical implants like pace maker.
What is the recommended life of CR 2032 battery in this device?
Recommended life is six to eight months. Hence, it is suggested to change the battery after six months of use.
Can the device be tracked if lost?
No the device cannot be tracked when lost since there is no GPS installed in it.
Will the time Zone affect syncing of data?
Yes, but it is a temporary glitch hence avoid syncing between 11:30pm to 12:30am .
How does one sync a new GetActive device?
The process of switching of device is made easier, plug the new device to the connector just like you sync, it will direct to a page which will ask for your mail ID if it is an existing ID then it will ask for your password once all the correct details are entered you need to click on switch device option and it will take you to your existing dashboard, now the new device is configured to your existing dashboard with all your pervious data intact.
What is the memory storage of the device?
The GetActive device can store data up to 30 days after which the device will reset itself and all data will be erased to make space for new data. If the data is not transferred through syncing before the 30 day period all data will be lost.
How frequently should one sync the device?
Once a week at least, if not daily.
How do I know when to replace my battery?
Ideally replace battery once in 6 months, other symptoms to look for is when display gets weak.
If the device is registered with a different mail id can that be assigned to someone else?
Yes it is possible to reassign the device to a different user but you need to write to firstname.lastname@example.org for re-provisioning it.
Why does my system not recognize my device when the same device is recognized in my colleague’s system? Are there any security settings to it?
This occurs when there is administrative rights restricted enabled to your system, please contact your IT support team to unblock them.
What do I do if once in two days my data is lost?
Please uninstall the GetActive software and reinstall it to your system if the problem persists please contact GetActive email@example.com
It is understood by the subscriber that improper usage of medical devices and irregular screening of health of subscriber, on which TrackMyBeat does not have any control, will lead to inaccurate and unreliable medical data being supplied to TrackMyBeat, greatly affecting the efficacy of its services.
"Confidential Medical Data" is defined for the purpose of this agreement as the medical data of the subscriber when linked with personal data of the subscriber as detailed above in such manner which might lead to the identification of the individual subscriber.
On termination, the refundable portion of subscription fee paid may be refunded by TrackMyBeat to the subscriber, subject to deduction of the cancellation charges.
I agree to the above terms and conditions.